Casino Guru is directed by Teoslav Holubek and is operated by Trafic Masters Ltd. Our registered office is located at India.
By accessing or using our platform, you agree to the following terms and conditions. If you do not agree, please refrain from using our services.
User Eligibility
Only individuals who are 18 years of age or older are eligible to use our platform. By placing bets, you confirm that you are of legal age and agree to the terms and conditions. Any bets placed in violation of these rules may be voided, and we are not liable for any issues arising from such actions.
Account Registration
Each user is allowed to register only one account per IP address, family, email address, payment method, or electronic payment system. If we find multiple accounts under the same user or suspicious registration activities, we reserve the right to block accounts and cancel any winnings.
Betting Rules and Changes
Betting conditions such as odds, handicaps, and maximum bet limits may change at any time. We encourage users to review any changes before placing their bets. Once a bet is placed, the conditions for that bet remain fixed, but future bets may be subject to different terms.
Error Handling
If we make any errors in our odds or event listings (e.g., typographical mistakes), we reserve the right to cancel the affected bets and settle them at odds of 1. In case of suspicious or fraudulent activities, we also reserve the right to declare bets invalid.
Account Verification
To verify your identity, we may request specific documentation such as your ID card, passport, or proof of address. Our security team may also use video conferencing for verification purposes. If your identity is in question, we reserve the right to suspend your account and withhold withdrawals until the verification process is completed.
Fraud Prevention
We have a strict policy against fraudulent activities, including but not limited to multiple registrations, the use of automation tools for betting, and arbitrage betting. If fraud is detected, we reserve the right to cancel bets, suspend accounts, and involve law enforcement.
Withdrawal and Deposits
Deposits can be made using various payment systems, and withdrawals will be processed through the same method. If any discrepancies are found in your registration details, including inconsistencies in your name or personal information, we may suspend your account and refuse to pay any winnings until the discrepancies are resolved.
Dispute Resolution
For disputes regarding betting results, the official outcomes provided by relevant sports federations will be used. We handle all disputes within 10 days of the event, but any disputes regarding live or cyber games must be raised within 72 hours.
Right to Refuse Bets
We reserve the right to refuse to accept bets without giving any reason. In case of errors or inaccuracies in the odds or event listing, we may void or modify the bet.
Responsible Gambling
We encourage responsible gambling and provide resources to assist with self-exclusion or limit-setting. If you feel that you or someone you know has a gambling problem, please reach out to our customer support team for assistance.
Amendments to Terms
These terms and conditions may be updated from time to time. Any changes will be effective immediately upon posting on the website. Please check regularly for updates to these terms.
Limitation of Liability
We are not liable for any damages or losses arising from the use of the platform, including any errors in the website content or issues with connectivity. We do not accept responsibility for any third-party content or the actions of other users.
By using our services, you agree to comply with these terms. If you have any questions or concerns, please contact our customer support team for assistance.
